/* Contacts only: shares the tested directory shell, without widening the Inbox. */
.contacts-shell .tw-sidebar{width:176px;min-width:176px}.contacts-shell .tw-nav-item{font-size:11px}.contacts-shell .tw-kpi strong{font-size:23px}.cw-table{border:1px solid var(--ui-line);border-spacing:0;border-radius:10px;width:100%;table-layout:fixed;overflow:hidden;background:var(--ui-surface)}.cw-table th{padding:12px 10px;background:var(--ui-surface-2,var(--ui-soft));color:var(--ui-muted);font-size:10px;text-align:left;font-weight:500}.cw-table td{padding:16px 10px;font-size:12px;vertical-align:top;border-top:1px solid var(--ui-line);overflow-wrap:anywhere}.cw-table th:first-child{width:23%}.cw-table th:nth-child(2){width:20%}.cw-table th:nth-child(3){width:21%}.cw-table th:nth-child(4){width:18%}.cw-table th:nth-child(5){width:13%}.cw-table th:last-child{width:40px}.cw-table td small{display:block;font-size:10px;color:var(--ui-muted);line-height:1.7}.cw-person-button{padding:0;border:0;background:transparent;text-align:left;min-width:0;max-width:100%}.cw-person{display:flex;gap:9px;align-items:center;min-width:0}.cw-person>span:last-child{min-width:0}.cw-person strong{font-size:12px;display:block;overflow-wrap:anywhere}.cw-person small{font-size:10px;color:var(--ui-muted);display:block;margin-top:4px}.cw-avatar{width:32px;height:32px;flex:0 0 32px;border-radius:50%;background:var(--ui-accent-soft);color:var(--ui-accent);display:grid;place-items:center;font-size:11px;font-weight:650}.cw-channels{display:flex;flex-direction:column;gap:5px;margin-top:8px}.cw-channel{display:inline-flex;align-items:center;gap:6px;font-size:10px;color:var(--ui-muted);min-width:0}.cw-channel-icon{display:inline-flex;width:13px;height:13px;align-items:center;justify-content:center;flex-shrink:0;color:var(--ui-accent)}.cw-channel-icon svg{width:100%;height:100%;fill:currentColor}.cw-primary-detail{font-size:11px;overflow-wrap:anywhere}.cw-work{display:grid;grid-template-columns:1fr 1fr;gap:5px;font-size:10px;color:var(--ui-muted)}.cw-chips{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.cw-chip{display:inline-flex;align-items:center;border:1px solid var(--ui-line);background:var(--ui-soft);border-radius:5px;padding:3px 6px;font-size:9px;color:var(--ui-muted);line-height:1.35}.cw-chip[data-kind=lead]{background:var(--ui-accent-soft);color:var(--ui-accent);border-color:transparent}.cw-chip[data-kind=blocked],.cw-chip[data-kind=overdue]{color:var(--ui-danger,#c1474f)}.cw-last{font-size:10px;color:var(--ui-muted);display:block}.cw-unread{display:inline-flex;margin-top:8px;font-size:9px;min-width:14px;height:14px}.cw-muted{font-size:11px;color:var(--ui-muted)}.cw-next-title{font-size:11px;font-weight:550}.cw-table .icon-button{width:26px;height:26px}.cw-mobile-cards{display:none}.cw-mobile-card{padding:14px;border:1px solid var(--ui-line);border-radius:10px;background:var(--ui-surface);margin:0 0 10px}.cw-mobile-card header{display:flex;align-items:center;justify-content:space-between;gap:10px}.cw-mobile-card .cw-channels{flex-direction:row;flex-wrap:wrap;margin:10px 0}.cw-mobile-card footer{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:10px;margin-top:10px;border-top:1px solid var(--ui-line)}.cw-mobile-card footer small{display:block;color:var(--ui-muted);font-size:10px;margin-top:3px}.cw-detail-hero{display:flex;align-items:center;justify-content:space-between;gap:12px}.cw-detail-hero .cw-avatar{width:46px;height:46px;flex-basis:46px;font-size:15px}.cw-detail-hero .cw-person strong{font-size:18px}.cw-detail-check{display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--ui-muted);font-size:10px;margin:16px 0}.cw-detail-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px}.cw-detail-kpis button{padding:12px 4px;border:1px solid var(--ui-line);border-radius:8px;display:flex;flex-direction:column;align-items:center;gap:6px;background:var(--ui-surface)}.cw-detail-kpis strong{font-size:20px}.cw-detail-kpis span{font-size:9px;color:var(--ui-muted)}.cw-hint{font-size:10px;color:var(--ui-muted);line-height:1.7;margin:12px 0;overflow-wrap:anywhere}.cw-tabs{display:flex;overflow-x:auto;gap:2px;border-bottom:1px solid var(--ui-line);margin:16px 0}.cw-tabs button{border:0;border-radius:0;background:none;font-size:10px;padding:10px 6px;white-space:nowrap}.cw-tabs button.selected{border-bottom:2px solid var(--ui-accent);color:var(--ui-accent)}.cw-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;border:1px solid var(--ui-line);border-radius:10px;padding:16px}.cw-info-grid>div{min-width:0;display:flex;flex-direction:column;gap:6px;overflow-wrap:anywhere}.cw-info-grid span{font-size:10px;color:var(--ui-muted)}.cw-info-grid strong{font-size:12px;font-weight:550}.cw-profile-section{border-top:1px solid var(--ui-line);margin-top:20px;padding-top:16px}.cw-profile-section h3{font-size:13px;margin:0 0 12px}.cw-profile-section p{font-size:11px;color:var(--ui-muted);line-height:1.7}.cw-profile{border:1px solid var(--ui-line);border-radius:8px;padding:12px;margin-bottom:8px;display:flex;flex-direction:column;gap:6px;font-size:12px}.cw-profile header{display:flex;align-items:center;justify-content:space-between;gap:8px}.cw-profile small{font-size:9px;color:var(--ui-muted)}.cw-related-card{border:1px solid var(--ui-line);border-radius:9px;padding:14px;margin:0 0 10px;background:var(--ui-surface);overflow-wrap:anywhere}.cw-related-card header{display:flex;align-items:center;justify-content:space-between;gap:10px}.cw-related-card strong{font-size:12px}.cw-related-card p{font-size:11px;color:var(--ui-muted);line-height:1.65;margin:8px 0}.cw-related-card small{font-size:10px;color:var(--ui-muted)}.cw-related-card footer{margin-top:12px;display:flex;flex-wrap:wrap;gap:7px}.cw-related-card footer button{font-size:10px;min-height:32px;display:inline-flex;align-items:center;gap:6px}.cw-related-card footer .ui-icon{width:13px;height:13px}.cw-owner{display:inline-flex;align-items:center;gap:6px;font-size:10px;margin:8px 0}.cw-owner .staff-avatar{width:22px;height:22px}.cw-section-head,.cw-section-footer{display:flex;gap:8px;align-items:center;font-size:11px;color:var(--ui-muted);margin:10px 0}.cw-section-head .icon-button{margin-left:auto}.cw-section-footer>span{flex:1}.cw-empty-related{font-size:12px;text-align:center;padding:32px 8px;color:var(--ui-muted)}.cw-detail-foot{margin:20px 0 0;padding-top:14px;border-top:1px solid var(--ui-line)}.contact-global-panel{width:500px;max-width:100vw}.cw-back{margin-bottom:14px;display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:10px;color:var(--ui-muted)}
@media(max-width:1100px){.contacts-shell .tw-sidebar{width:154px;min-width:154px}.cw-table th:first-child{width:23%}.cw-table th:nth-child(2){width:19%}.cw-table th:nth-child(3){width:22%}.cw-table td{padding:14px 8px}.cw-work{grid-template-columns:1fr}}
@media(max-width:800px){.contacts-shell .tw-sidebar{display:none}.cw-table{display:none}.cw-mobile-cards{display:block}.cw-work{grid-template-columns:repeat(2,minmax(0,1fr))}.contacts-shell .tw-main .tw-filters{grid-template-columns:1fr 1fr}.contacts-shell .tw-filters:not(.expanded){display:none}.contacts-shell .tw-reset{grid-column:2}.contact-global-panel{width:100%;max-width:500px}.cw-tabs button{font-size:10px;padding:10px 5px}.cw-detail-kpis strong{font-size:18px}}
@media(max-width:420px){.cw-info-grid{grid-template-columns:1fr;gap:12px}.contacts-shell .tw-kpi{padding:10px 8px}.contacts-shell .tw-kpi>span{font-size:9px;gap:4px}.contacts-shell .tw-kpi .ui-icon{display:none}.cw-detail-hero .cw-person strong{font-size:16px}}

.contacts-shell .tw-nav-item{text-align:left}.cw-profile header{flex-wrap:wrap}.cw-profile header>small{overflow-wrap:anywhere}

/* 04.15.1: full customer work surface. Inbox columns are intentionally untouched. */
.customer-record-shell{display:flex}.cw-record-main{display:flex;flex-direction:column;flex:1;min-width:0;min-height:0;height:100%;background:var(--ui-soft)}
.cw-record-head{flex:none;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px 32px;background:var(--ui-surface);border-bottom:1px solid var(--ui-line)}
.cw-breadcrumb{display:flex;align-items:center;gap:10px;color:var(--ui-muted);font-size:11px}.cw-breadcrumb button{padding:0;font-size:11px;min-height:30px}.cw-breadcrumb .ui-icon{width:15px;height:15px}
.cw-record-head h1{font-size:23px;letter-spacing:-.4px;line-height:1.3;margin:7px 0 5px}.cw-record-head h1:focus{outline:none}.cw-record-head p{margin:0;font-size:11px;color:var(--ui-muted)}
.cw-record-tools{display:flex;flex-direction:column;align-items:flex-end;gap:14px}.cw-record-tools button{display:flex;gap:8px;align-items:center;font-size:12px;min-height:36px}.cw-record-tools .ui-icon{width:16px;height:16px}.cw-record-version{font-size:10px;color:var(--ui-muted)}
.cw-record-scroll{flex:1;min-height:0;overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding:28px 32px}.cw-record-content{max-width:1440px;margin:auto}.cw-record-content .cw-detail{padding:26px 28px;background:var(--ui-surface);border:1px solid var(--ui-line);border-radius:14px}
.cw-record-content .cw-detail-hero .cw-person strong{font-size:24px}.cw-record-content .cw-detail-hero .cw-avatar{width:54px;height:54px;flex-basis:54px;font-size:18px}.cw-record-content .cw-detail-hero .cw-person small{font-size:11px}
.cw-record-content .cw-detail-check{font-size:11px;margin:14px 0}.cw-record-content .cw-detail-kpis{gap:12px}.cw-record-content .cw-detail-kpis button{align-items:flex-start;padding:15px 18px;gap:5px}.cw-record-content .cw-detail-kpis strong{font-size:25px}.cw-record-content .cw-detail-kpis span{font-size:11px}
.cw-record-content .cw-tabs{gap:14px;margin:22px 0}.cw-record-content .cw-tabs button{padding:12px 7px;font-size:12px;min-height:42px}.cw-record-content .cw-hint{font-size:11px;line-height:1.7}
.cw-record-content .cw-overview-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:20px;align-items:start}.cw-record-content .cw-info-grid{padding:22px;gap:22px;background:var(--ui-soft)}.cw-record-content .cw-info-grid span{font-size:11px}.cw-record-content .cw-info-grid strong{font-size:14px}
.cw-record-content .cw-profile-section{border:1px solid var(--ui-line);border-radius:10px;padding:20px;margin:0}.cw-record-content .cw-profile-section h3{font-size:14px}.cw-record-content .cw-profile-section p{font-size:12px}.cw-record-content .cw-profile-section:last-child{grid-column:1}.cw-record-content .cw-profile-section:nth-child(2){grid-column:2;grid-row:1 / span 2}
.cw-record-content .cw-related-card{padding:18px 20px}.cw-record-content .cw-related-card strong{font-size:14px}.cw-record-content .cw-related-card p{font-size:12px}.cw-record-content .cw-related-card footer button{font-size:12px;min-height:36px}.cw-record-content .cw-detail-foot{margin-top:24px}
.cw-expand-customer{display:flex;align-items:center;justify-content:center;gap:8px;font-size:11px;min-height:38px;width:calc(100% - 32px);margin:16px}.cw-expand-customer .ui-icon{width:15px;height:15px}.cw-expand-customer .ui-icon:last-child{margin-left:auto}
/* Focused action dialogs retain the existing forms, controllers and validation. */
.action-layer{position:fixed;inset:0;z-index:180;display:flex;align-items:center;justify-content:center;padding:24px}.action-backdrop{position:absolute;inset:0;background:rgba(12,20,34,.45)}
.action-dialog{position:relative;display:flex;flex-direction:column;width:520px;max-width:100%;max-height:calc(100dvh - 48px);border:1px solid var(--ui-line);border-radius:14px;box-shadow:var(--ui-shadow);background:var(--ui-surface);color:var(--ui-ink);overflow:hidden}
.action-dialog-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:18px 22px;border-bottom:1px solid var(--ui-line);flex:none}.action-dialog-head h2{font-size:17px;line-height:1.4;margin:0}.action-dialog-head h2:focus{outline:none}.action-dialog-head .icon-button{font-size:24px;flex:none}
.action-dialog-body{padding:22px;overflow:auto;min-height:0;overscroll-behavior:contain}.action-dialog-body>.wf-form,.action-dialog-body>.tw-action-form{margin:0;border:0;background:transparent;padding:0}.action-dialog-body>form>h3:first-child,.action-dialog-body>form>h4:first-child{display:none}
.action-dialog .floating-menu{position:static;display:block;inset:auto;width:100%;max-width:none;box-shadow:none;border:0;padding:0;background:transparent}.action-dialog #reminder-form{display:flex;flex-direction:column;gap:14px}.action-dialog #reminder-form label{display:flex;flex-direction:column;gap:7px;font-size:12px}.action-dialog #reminder-form input,.action-dialog #reminder-form select{width:100%;min-height:38px}.action-dialog #reminder-form header,.action-dialog #assignment-action header{margin-bottom:4px}.action-dialog #reminder-form header strong,.action-dialog #assignment-action header strong{display:none}.action-dialog #reminder-form header span,.action-dialog #assignment-action header span{display:block;color:var(--ui-muted);font-size:11px;line-height:1.6}.action-dialog .assignment-list{max-height:50dvh;overflow:auto}.action-dialog .assignment-menu>button{margin-top:16px;width:100%;min-height:36px}.action-dialog-error{font-size:12px;padding:12px;margin-bottom:16px;border:1px solid var(--ui-danger);color:var(--ui-danger);border-radius:8px;overflow-wrap:anywhere}
@media(max-width:900px){.cw-record-head{padding:17px 20px}.cw-record-scroll{padding:20px}.cw-record-content .cw-detail{padding:20px}.cw-record-content .cw-overview-grid{gap:14px}}
@media(max-width:720px){.cw-record-main{height:calc(100dvh - 54px)}.cw-record-head{padding:14px 15px;gap:10px;align-items:flex-start}.cw-record-head h1{font-size:20px}.cw-record-head p{font-size:10px}.cw-breadcrumb{font-size:10px;gap:6px}.cw-breadcrumb button{font-size:10px}.cw-record-tools{gap:8px}.cw-record-tools button{font-size:10px;padding:7px}.cw-record-tools button .ui-icon{display:none}.cw-record-version{font-size:8px;white-space:nowrap}.cw-record-scroll{padding:12px}.cw-record-content .cw-detail{padding:16px 14px;border-radius:10px}.cw-record-content .cw-detail-hero .cw-person strong{font-size:20px}.cw-record-content .cw-detail-hero .cw-avatar{width:42px;height:42px;flex-basis:42px;font-size:14px}.cw-record-content .cw-detail-kpis{gap:6px}.cw-record-content .cw-detail-kpis button{padding:12px 9px}.cw-record-content .cw-detail-kpis strong{font-size:22px}.cw-record-content .cw-detail-kpis span{font-size:10px}.cw-record-content .cw-tabs{gap:4px}.cw-record-content .cw-tabs button{font-size:11px;padding:10px 7px}.cw-record-content .cw-overview-grid{display:flex;flex-direction:column;gap:14px}.cw-record-content .cw-overview-grid>*{width:100%}.cw-record-content .cw-info-grid,.cw-record-content .cw-profile-section{padding:16px}.cw-record-content .cw-info-grid{grid-template-columns:1fr 1fr;gap:16px}.cw-record-content .cw-related-card{padding:14px}.action-layer{padding:12px}.action-dialog{max-height:calc(100dvh - 24px)}.action-dialog-head{padding:15px 16px}.action-dialog-head h2{font-size:16px}.action-dialog-body{padding:16px}}
@media(max-width:380px){.cw-record-content .cw-info-grid{grid-template-columns:1fr}.cw-record-version{display:none}.cw-record-content .cw-tabs button{font-size:10px;padding:10px 5px}}
/* Promoted forms no longer inherit parent-drawer-only button rules. */
.action-dialog .quiet,.action-dialog .wf-button{background:var(--ui-surface);color:var(--ui-ink);border-color:var(--ui-line)}
.action-dialog .quiet:hover:not(:disabled),.action-dialog .wf-button:hover:not(:disabled){background:var(--ui-hover);color:var(--ui-ink);border-color:var(--ui-line)}
.action-dialog .wf-primary:not(:disabled){background:var(--ui-accent);color:var(--ui-on-accent);border-color:var(--ui-accent)}
.action-dialog .wf-primary:hover:not(:disabled),.action-dialog .wf-primary:focus-visible:not(:disabled),.action-dialog .wf-primary:active:not(:disabled){background:var(--ui-accent-hover);color:var(--ui-on-accent);border-color:var(--ui-accent-hover)}